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Saturday
Aug202011

Lots of Questions - Hopefully answered here!

Q: I was never asked for my shipping address and color choice, how can I give you this information?

A: At the end of the project we will send you a request for your shipping address and color choice.

 

Q: I've contributed to the project but forgot to add the additional shipping fee. Will I still get my Duet?

A: No problem, at the end of the project when we contact you for your shipping address at which time we will send a PayPal request for the additional shipping fee.

 

Q: I tried to contribute but my name never appeared in the list of backers, did my payment not go through?

A: Some backers have had an issue with certain browsers and paypal. Look for a confirmation email from paypal to know that your pledge went through, otherwise please try again from a different browser or feel free to drop us a note. If you want to double check, just send us a note at hi@lovecrave.com.

 

Q: You've reached your goal, can I still get a Duet?

A: Yes! For as long as the project is open (until September 23) you can still contribute and receive a Duet, and further back us on this journey. THX for the support!

 

Q: When will I receive my Duet?

A: The CKIE project ends September 23, and we are working to ship as soon as possible after the end of the project. Our current plan is to start shipping to CKIE backers in early October. [Update - Started end of Nov, should be finsihed 1st week of Dec for non-memory Duets...still working on a final shipping date for memory Duets]

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